CONTACT US BEFORE ORDERING

Motorcycles vary in size, weight, battery type, preparation requirements and delivery location. MotoEbikes therefore does not apply one universal delivery price or promise the same method for every order.

Email [email protected] or call 01483 570253. Tell us the motorcycle or product, your postcode and whether you require home delivery or collection from Guildford.

MotoEbikes will confirm the delivery cost, method and expected timing before the relevant sales contract is completed.

ON THIS PAGE

01

WHERE WE DELIVER

MotoEbikes currently supplies and arranges delivery within the United Kingdom. Delivery availability depends on the product, postcode, access, transport requirements and whether delivery can be completed safely and lawfully.

Remote, island or restricted locations may require a specialist quote, an alternative handover point or collection from the Guildford showroom. MotoEbikes will confirm what is available before accepting the order.

02

DELIVERY QUOTES AND CHARGES

Contact MotoEbikes for an individual quote. The price may take account of the delivery postcode, distance from Guildford, motorcycle size and weight, battery transport requirements, access restrictions, specialist transport and any additional service agreed before delivery.

A delivery price shown in a quotation, order form or sales agreement applies to the stated order, address and circumstances. A revised quote may be required if those details change before delivery.

No additional delivery charge will be imposed after the contract is formed unless you request a change or an avoidable additional cost arises because information supplied by you was inaccurate or incomplete. MotoEbikes will explain any proposed charge first.

03

DELIVERY METHODS

Depending on the order, delivery may be completed by MotoEbikes employees, an independent specialist motorcycle transporter, a parcel courier for suitable smaller goods or another appropriate provider agreed for the order.

The delivery provider may contact you directly to arrange access or timing. MotoEbikes remains responsible for its consumer delivery obligations where the provider was arranged by MotoEbikes.

04

DELIVERY TIMING

MotoEbikes will provide an estimated or agreed delivery period after confirming stock, preparation requirements, registration where relevant and transport availability.

Unless a specific date is expressly agreed as essential, delivery dates are estimates rather than guarantees. MotoEbikes will keep you informed of a material delay and explain the available options.

Where no delivery period has been agreed, consumer goods will normally be delivered without undue delay and no later than 30 days after the sales contract is formed.

05

DELIVERY ADDRESS, ACCESS AND HANDOVER

You must provide a complete and accurate address, postcode and telephone number. Tell MotoEbikes about narrow roads, width or weight restrictions, gated access, controlled parking, stairs, steep slopes, gravel, restricted unloading space or timed access.

An adult aged 18 or over must normally be present to accept a motorcycle. MotoEbikes or the delivery provider may request proof of identity, order details or authority to accept it.

The delivery team is not required to move a motorcycle through a building, lift it over obstacles or unload where it would be unsafe. A suitable alternative handover point may be agreed.

06

RISK DURING DELIVERY

Where MotoEbikes arranges delivery to a consumer, the goods remain at MotoEbikes’ risk until you, or another person nominated by you other than the carrier, takes physical possession.

Where you independently appoint a carrier that MotoEbikes did not offer or arrange, risk may pass when the goods are delivered to that carrier, as provided by law. Contact MotoEbikes before arranging independent motorcycle or battery transport.

07

MISSED OR FAILED DELIVERY

If delivery cannot be completed because no authorised person is available, the address is incorrect, access information was not supplied or the location is unsafe, MotoEbikes will contact you to arrange the next step.

MotoEbikes may charge the reasonable direct cost of redelivery or storage where the failed delivery was caused by circumstances within your control. No charge will be made for a failed delivery caused by MotoEbikes or its chosen provider.

08

DAMAGE, MISSING ITEMS OR INCORRECT GOODS

Inspect the order as soon as reasonably possible. Contact MotoEbikes promptly if a motorcycle or product arrives damaged, incomplete or different from what was ordered.

Provide the order details and clear photographs or video where possible. Keep packaging and supplied components until MotoEbikes advises what to do.

Do not ride, charge or use a damaged motorcycle, battery, charger, helmet or safety product where doing so may create a risk. Reporting promptly helps the investigation, but a delayed report does not automatically remove statutory rights.

09

PARTS, ACCESSORIES AND SMALLER GOODS

Suitable smaller goods may be sent by parcel courier. The available service, price and estimated delivery period will be shown at checkout, confirmed in the order or provided after you contact MotoEbikes.

Some lithium batteries, chargers, liquids or oversized parts may require specialist transport and cannot be sent through a standard parcel service.

10

COLLECTION FROM THE GUILDFORD SHOWROOM

Collection may be available from MotoEbikes Ltd, Unit H, Perram Works, Merrow Lane, Guildford, Surrey GU4 7BN.

Do not travel until MotoEbikes confirms the order is ready and agrees a collection time. Bring requested identification, order details and any documents needed for registration, finance or handover.

You are responsible for using a suitable vehicle, trailer or lawful riding arrangement to remove the motorcycle safely. MotoEbikes may refuse release where the proposed transport or road use would be unsafe or unlawful.

11

RETURN TRANSPORT

Contact MotoEbikes before returning a motorcycle, lithium battery or fitted component. Do not send these products through an unsuitable courier.

For a non-faulty distance-sale cancellation, the customer is responsible for the direct return cost unless MotoEbikes agreed otherwise. Where MotoEbikes arranges collection, the standard charges are £100 within 60 road miles of MotoEbikes and £350 elsewhere in mainland Great Britain, where collection is available.

Where goods are faulty, misdescribed, incorrectly supplied or otherwise do not conform to the contract, MotoEbikes will bear reasonable return or collection costs where required by law. Read the Returns, Refunds & Cancellations Policy.

12

CONTACT US FOR DELIVERY

Email: [email protected]
Telephone: 01483 570253
Address: MotoEbikes Ltd, Unit H, Perram Works, Merrow Lane, Guildford, Surrey GU4 7BN

For a quote, provide the motorcycle or product, delivery postcode, preferred timing, any access restrictions and your contact details.

COMPANY INFORMATION

MotoEbikes Ltd

Company number: 12907454

Registered office: Unit H, Perram Works, Merrow Lane, Guildford, Surrey GU4 7BN

Email: [email protected]

Telephone: 01483 570253

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