Contact information
Customer care & legal
CONTACT INFORMATION
How to contact MotoEbikes about orders, motorcycles, test rides, workshop bookings, finance, returns, complaints and privacy matters.
General email
Telephone
Location
Guildford, Surrey
Company number
12907454
THE QUICK ANSWER
For most enquiries, email [email protected] or call 01483 570253.
Include your name, preferred contact details and any relevant order, invoice, registration, finance or workshop reference so the correct person can respond quickly.
ON THIS PAGE
01
GENERAL ENQUIRIES
Email: [email protected]
Telephone: 01483 570253
You can also use the enquiry options on the MotoEbikes contact page.
02
SHOWROOM AND WORKSHOP
MotoEbikes Ltd
Unit H, Perram Works
Merrow Lane
Guildford
Surrey GU4 7BN
United Kingdom
Contact MotoEbikes before travelling where you need to see a particular motorcycle, arrange a test ride, collect an order or bring a motorcycle to the workshop.
03
OPENING HOURS
| Day | Opening hours |
|---|---|
| Monday to Friday | 9:00am to 5:00pm |
| Saturday | 9:30am to 2:00pm |
Opening hours may change on bank holidays or for special events. Contact MotoEbikes before making a long journey.
04
ORDERS, COLLECTIONS AND DELIVERIES
Email [email protected] or call 01483 570253.
Include your order number, the motorcycle or product concerned and the delivery or collection postcode. Read the Shipping and Delivery Policy.
05
TEST RIDES
Use the electric motorbike test-rides page, email [email protected] or call 01483 570253.
State which motorcycle you are interested in, your preferred date and any information reasonably relevant to arranging the ride safely.
06
SERVICING, REPAIRS AND WARRANTY SUPPORT
Use the workshop and servicing page, email [email protected] or call 01483 570253.
Include the motorcycle make, model, registration or frame number where available, mileage and a clear description of the fault or work required.
07
FINANCE ENQUIRIES
Use the electric motorbike finance page, email [email protected] or call 01483 570253.
For an existing finance agreement, repayment issue or credit decision, the lender may need to handle the matter directly. MotoEbikes will help identify the correct contact where possible.
08
RETURNS, CANCELLATIONS AND REFUNDS
Email [email protected] or call 01483 570253 before returning anything.
Include your order or invoice number, the product concerned, the date received and the reason for contacting MotoEbikes. Read the Returns, Refunds & Cancellations Policy.
09
COMPLAINTS
You can complain by email, telephone, post, in person or through a communication channel you already use with MotoEbikes.
Email: [email protected]
Telephone: 01483 570253
Post: MotoEbikes Ltd, Unit H, Perram Works, Merrow Lane, Guildford, Surrey GU4 7BN
Read the Complaints Procedure.
10
PRIVACY AND DATA-PROTECTION REQUESTS
Email [email protected] with the subject line PRIVACY REQUEST.
MotoEbikes may ask for information needed to confirm your identity. Read the Privacy Policy and Cookie Policy.
11
ACCESSIBILITY AND COMMUNICATION SUPPORT
Tell MotoEbikes if you need information in a different format, need more time, prefer a particular communication method or require a reasonable adjustment. MotoEbikes will take account of disability, health, language, digital access and other circumstances that may affect communication.
12
COMPANY AND REGULATORY INFORMATION
MotoEbikes Ltd
Company number: 12907454
Registered office: Unit H, Perram Works, Merrow Lane, Guildford, Surrey GU4 7BN
MotoEbikes Ltd is an Appointed Representative of The Compliance Guys Ltd, which is authorised and regulated by the Financial Conduct Authority.
MotoEbikes Ltd FRN: 993791
The Compliance Guys Ltd FRN: 941360
MotoEbikes Ltd acts as a credit broker, not a lender.
ICO registration number: ZB530895